Care Plans Terms and Conditions
Cover Plans
Bronze plan to include
- Central heating boiler service and check
- Combustion analysis check
- Filter cleaned
- Inhibitor check
- All plumbing repairs
Silver plan to include
Everything from bronze plan plus:
- Radiators and valves
- Radiator check
- Radiators Bled
- Full system check
Gold plan to include
Everything from silver plan plus:
- Boiler break down cover up to £350
- £350 off a new boiler if your boiler can’t be repaired
All care plans are subject to an initial assessment of boiler and plumbing system
* Cookers and Fires are not covered under any of the plans
Plumbing
What’s covered
All repairs to the plumbing system on your property, for example:
- your hot and cold water pipes between your internal stopcock up to, and including your taps and garden taps and the flexible pipes to your kitchen appliances
- the hot water cylinder and cold water tanks including immersion heaters, toilet siphons, isolation, ball valves
- A replacement of parts that we can’t repair. We will replace a pair of taps
to a single item of sanitary ware where only one can’t be repaired
What’s not covered
- Claims within the first 14 days of the product start date
- Damage caused by limescale, sludge
or other debris on your Central
- Heating System – if we’ve told you before that you need to carry out repairs, improvements or a Powerflush, or a similar process, but you haven’t done so
- Showers and their parts, shower pumps, sanitary ware, spa baths, seals and grouting
- Any parts that are designed to boost your mains water pressure
- Water softeners, water filters and waste disposal units and taps that deliver boiling or filtered water
- Water pipes between your home and any detached outbuildings on your property
- Swimming pools, fountains, ponds
or water features, garden irrigation systems, free-standing garden taps and the
water pipes running to or from them Rainwater pipes and guttering
- Frozen pipes that need defrosting where there is no other damage
- Any water supply pipe that doesn’t supply your home
- Water meters
- Plumbing in your outbuildings if the supply is provided by a different mains connection from your home
- Repair and/or maintenance of devices fitted to your plumbing system that are designed to assist in the detection of leaks
- Excavation directly under the property where there is a risk to foundations
- Elson tanks and other specialist cylinders
Drains
What’s Covered
- Unblocking drains to restore flow
- Repairing drains where we deem the drain to be unserviceable to restore flow
- Repairing leaks to wastewater pipes and soil and vent pipes
- A replacement of parts that we can’t repair
What’s not covered
- Claims within the first 14 days of the product start date
- Rainwater, guttering and downpipes, manholes and their covers, soakaways, septic tanks, cesspits, drainage pumps, treatment plants and macerators and their outflow pipes
- Cleaning and descaling your drains
- Shared drains
- Evacuations directly under the property where there is a risk to the foundations
Boiler and control breakdown
What’s covered
All Repairs to:
- A single natural gas boiler at your property that’s designed for home use and has a heat output capacity up to 70kw
- The room sealed flue up to one metre in length and the flue terminal
- The controls that make the boiler work including any thermostat and programmer
- Zone valves and central heating pump
- A replacement of the boiler controls if we can’t repair them
- A replacement of the gas supply pipes that are visible and accessible if we can’t repair them
- A replacement of the room sealed flue up to one metre in length and the flue terminal if we can’t repair it
- Boiler repairs up to a value of £350, amounts over this value would not be covered and a £350 discount would be applied to a replacement boiler
What’s not covered
- Claims within the first 14 days of the product start date
- Damage caused by limescale, sludge, or other debris
- Fixing your showers, there parts and shower pumps
- Any controls designed specifically for underfloor heating
- Resetting your controls or replacing the batteries
- Repairing or replacing your central heating system pipes
- Repairs to steel gas supply pipes or any gas supply pipes that are not visible or accessible
Central heating cover
What’s covered
All repairs to heating and hot water system on your property, for example:
- Expansion tank, radiators, bypass and radiator valves
- A replacement of parts of your central heating if we cant repair them
What’s not covered
- Claims within the first 14 days of the product start date
- Accidental damage
- Supply of curved or designer radiators
- Repair or replacement of electrical elements in radiators
- Damage caused by limescale, sludge or other debris
** All repairs to any pipes or components will require easy access, if access must be made i.e. lifting of floorboards, removal of plinth, removal of bath panels or boxing in removal will incur additional charges **